Shipping Policy
Last updated: October 10, 2026
This Shipping Policy applies to orders placed through https://www.olivexem.com and is administered by Henan Aosong Network Technology Co., Ltd. (“Olivexem,” “we,” “us,” or “our”).
1. Shipping Destinations
We currently ship to addresses in the United States only. Orders with delivery addresses outside the United States are not supported. Available shipping methods and any applicable shipping fees are displayed at checkout.
2. Order Processing
Orders are processed within 7 days after payment is successfully confirmed. Processing time is separate from transit time. Processing may take longer during holidays, sales events, inventory checks, or other exceptional circumstances. If an unusual delay occurs, we will provide an update as required by applicable law.
3. Estimated Delivery Time
Estimated transit time after dispatch: 4–7 days for deliveries within the United States. This is an estimate, not a guarantee, and actual delivery may vary by destination, carrier, weather, holidays, or other circumstances.
Delivery estimates are estimates, not guarantees, unless expressly stated otherwise. Delivery may be affected by carrier operations, customs inspections, severe weather, public holidays, address issues, or other events outside our reasonable control. If different destinations or shipping methods have different estimates, list them separately and keep them consistent with checkout and product pages.
4. Shipping Fees
Shipping fees and available shipping methods are displayed at checkout before you place your order. The fee may depend on the destination, order contents, package characteristics, and selected shipping method. Any free-shipping threshold or promotion applies only when clearly shown and when the order meets the stated conditions.
Do not advertise free shipping, a flat rate, or a free-shipping threshold unless the Shopify shipping settings and checkout reliably apply that offer.
5. Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. The actual fulfillment origin may vary by product and order. We do not promise dispatch from a local warehouse unless that statement is factually accurate for the relevant order.
6. Tracking Information
If tracking is available, we will send a shipping confirmation email with tracking information after dispatch. Tracking updates may not appear immediately and may be delayed while the carrier processes the parcel. Please check your order confirmation and shipping emails, including spam or junk folders.
7. Incorrect or Incomplete Addresses
Please review your shipping address carefully before placing an order. If you notice an error, contact service@olivexem.com as soon as possible. We will try to help if the order has not yet been processed or dispatched, but changes cannot be guaranteed after fulfillment has begun.
If a parcel is returned because the address provided was incorrect or incomplete, we will review the available options with you. Any additional shipping charges will be handled in a reasonable manner and in accordance with applicable law.
8. Delayed, Missing, or Delivered-but-Not-Received Packages
If tracking has not updated for an extended period, the estimated delivery window has passed, or tracking shows “delivered” but you cannot locate the parcel, contact service@olivexem.com with your order number and tracking information. You may also check with household members, building management, or the carrier where appropriate.
We will review the available tracking and fulfillment information and help determine the next steps. We will not automatically reject a complaint solely because tracking shows “delivered.” The resolution will depend on the circumstances, the carrier’s findings, and applicable law.
9. Customs, Duties, and Taxes
Orders are currently shipped to United States addresses only. Any sales tax or other charges applicable to your order will be displayed at checkout where required. Please review the final checkout total before placing your order.
10. Unavailable Items and Shipping Disruptions
If we become aware that an order cannot be fulfilled or is materially delayed, we will use reasonable efforts to contact you with available options. Where required by applicable law, you may be entitled to cancel the order or receive a refund.
11. Contact
For shipping questions, email service@olivexem.com or call +86 375 686 0905.
Legal company name: Henan Aosong Network Technology Co., Ltd.
Business registration address: No. 33 Jianxing Street, Ruzhou City, Pingdingshan, Henan Province, China