Privacy Notice

Last updated: October 10, 2026

This Privacy Notice explains how Henan Aosong Network Technology Co., Ltd. (“Olivexem,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit https://www.olivexem.com, make a purchase, contact us, or otherwise interact with our services.

Business address: No. 33 Jianxing Street, Ruzhou City, Pingdingshan, Henan Province, China

Privacy contact: service@olivexem.com

1. Personal Information We May Collect

Depending on how you interact with the store and which features are enabled, we may collect:

· Contact and identity details, such as your name, email address, telephone number, billing address, and shipping address.

· Order and transaction details, such as products purchased, order history, delivery details, refund or return information, and transaction status.

· Payment-related information. Payments are generally processed by third-party payment providers. We may receive payment status, limited transaction details, and information needed to manage an order; the payment provider’s own privacy notice may also apply.

· Communications you send us, including support requests, feedback, and attachments you choose to provide.

· Device and usage information, such as IP address, browser or device attributes, pages viewed, referral information, approximate location inferred from technical data, and interactions with the website.

· Cookie and similar technology information, subject to the consent choices and controls applicable in your location and on our website.

The exact categories collected depend on the Shopify configuration, apps, payment methods, advertising tools, analytics tools, and other services actually enabled on the store. This list must be reviewed against the live configuration before publication.

2. How We Use Personal Information

We may use personal information, as permitted by applicable law, to:

· Process orders, take payment, arrange fulfillment and delivery, and provide order updates.

· Respond to customer service inquiries and administer returns, exchanges, cancellations, and refunds.

· Operate, maintain, troubleshoot, secure, and improve the website and shopping experience.

· Detect, investigate, and help prevent fraud, unauthorized activity, security incidents, and misuse.

· Maintain business records, comply with legal obligations, and establish, exercise, or defend legal claims.

· Send marketing communications where permitted by law and, where required, with your consent. You can use the unsubscribe method in a marketing email to stop promotional emails.

· Measure website performance and advertising effectiveness using analytics or advertising tools only as actually configured and permitted by law and your consent choices.

3. Cookies and Similar Technologies

Our website may use essential cookies and similar technologies needed for functions such as cart operation, checkout, security, and remembering preferences. If analytics, personalization, or advertising technologies are enabled, they may also collect information about website use or interactions.

Where required, non-essential cookies and tracking technologies should not be activated before the required consent is obtained. You should be able to accept all, reject non-essential technologies, and manage preferences through the site’s consent tool where applicable. The store owner must configure and test the consent banner and preference controls; this notice alone does not activate those controls.

You can also manage cookies through your browser settings, although blocking certain cookies may affect website functionality. The technologies used on the live store and the way consent is recorded must be verified before this notice is published.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients where necessary for the purposes described above and where the relevant services are actually used:

· E-commerce and hosting providers, including Shopify, to operate the online store.

· Payment processors and fraud-prevention providers to process transactions and help protect the store.

· Fulfillment, warehouse, shipping, and delivery providers to prepare and deliver orders and handle returns.

· Customer support, communications, review, and store-management service providers, if enabled.

· Analytics and advertising partners, if enabled and where disclosure is permitted by applicable law and any required consent has been obtained.

· Professional advisers, regulators, law enforcement, courts, or other parties when required or permitted by law, or where reasonably necessary to protect rights, safety, and security.

· A successor or transaction counterparty in connection with a business reorganization, merger, sale, or transfer, subject to applicable law.

We do not state that a particular third-party tool is used unless it is actually enabled on the store. The store owner should verify the current Shopify apps, pixels, payment providers, analytics integrations, advertising platforms, and data-sharing settings.

5. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this notice, including order fulfillment, customer support, recordkeeping, dispute resolution, security, and legal compliance. Retention periods vary by information type and legal requirements. Where information is no longer needed, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

6. International Transfers

Depending on the location of our service providers and the systems used to operate the store, personal information may be processed in countries or regions other than the one where you live. Where required, we will use appropriate safeguards for cross-border transfers under applicable law.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information; to receive a copy of certain information; to object to or restrict certain processing; to withdraw consent where processing is based on consent; or to opt out of certain targeted advertising, sale, or sharing of personal information as those terms are defined by applicable law.

To submit a privacy request, email service@olivexem.com. We may need to verify your identity and the scope of your request before acting. We will respond within the period required by applicable law. These rights are subject to legal exceptions and may vary by jurisdiction.

If applicable privacy law gives you the right to opt out of targeted advertising or certain data sharing, the store should provide a working opt-out or privacy-preference mechanism, including honoring applicable browser-based signals such as Global Privacy Control where required. A link labeled “Your Privacy Choices” must lead to a functioning tool or clear process, not merely a static statement.

8. Marketing Communications

You may opt out of promotional emails by following the unsubscribe instructions included in the message. Even if you opt out of marketing, we may still send non-promotional messages relating to an order, a transaction, security, or customer service.

9. Children’s Privacy

The store is not intended for children who are not legally able to make purchases or provide personal information independently under applicable law. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, contact us at service@olivexem.com.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online system or method of transmission can be guaranteed to be completely secure.

11. Changes to This Notice

We may update this Privacy Notice from time to time to reflect changes to our practices, services, or legal requirements. The “Last updated” date at the top indicates when this notice was most recently revised.

12. Contact Us