Contact Us

Last updated: October 10, 2026

We’re here to help with questions about products, orders, shipping, returns, refunds, and website policies.

Customer Support

Email: service@olivexem.com

Phone: +86 375 686 0905

Website: https://www.olivexem.com

Support hours: Our support schedule is being confirmed. Please contact us by email or telephone for assistance. Do not publish a specific support schedule until it has been confirmed as an actual staffed schedule.

Business Information

Brand: Olivexem

Legal company name: Henan Aosong Network Technology Co., Ltd.

Business registration address: No. 33 Jianxing Street, Ruzhou City, Pingdingshan, Henan Province, China

Brand/company relationship: Olivexem is operated by Henan Aosong Network Technology Co., Ltd.

Order Inquiries

When contacting us about an order, include your order number, the email address used at checkout, and a brief description of the issue. For a damaged, defective, incorrect, or missing item, include clear photos or other relevant details when possible.

Returns

Please contact us and receive approval before returning any item. Do not send products to the business registration address. If a return is approved, we will provide the designated return warehouse address and instructions.

We aim to review support requests as promptly as reasonably possible. Response times may vary with inquiry volume, weekends, public holidays, and the nature of the request.

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM Pacific Time (PT)

Email: service@olivexem.com

Our customer support team will respond to inquiries as soon as possible during business hours.